The Cocktail Party Effect

Ever heard of the cocktail party effect? It says that our attention seems to be primarily triggered when we hear our own name, while useless information gets sorted out automatically. Nowadays, the flood of information we see ourselves confronted with is immense. In a digital age, humans adapted to these circumstances by developing a kind of ‘sixth sense’ when browsing any kind of information.

Learn why the cocktail party effect is the reason you should personalize your customer communications

Cocktail party effect customer communications

Innovative platform

Use Infinica as the central platform for all your CCM application cases and benefit from:

  • Modern HTML5 web interfaces for interactive contracts, documents, quotations and forms
  • The innovative process designer for your communication processes
  • Batch, on-demand and interactive documents
  • Client-capable repository

INTELLIGENT DOCUMENT COMPOSITION

With the Infinica Process Designer, you can draw up your individual processes for document composition and create personalized quotations, forms, contracts, documents, emails and other content you require for customer communication.

For this you can use data available from existing systems and communicate via your customers' preferred channel – by letter, email, through Facebook, Twitter, Whatsapp, SMS ...

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INTELLIGENT DOCUMENT COMPOSITION

With the Infinica Process Designer, you can draw up your individual processes for document composition and create personalized quotations, forms, contracts, documents, emails and other content you require for customer communication.

FIND OUT MORE

INTERACTIVE DOCUMENTS

Make it easier for your customers to do business with you: using interactive and process-controlled quotations, contracts, documents and forms. Infinica also provides support for a wide variety of digital signature subtypes out-of-the-box.

Enable employees who are in contact with customers – whether they are working in sales, a call centre or as consultants – to create legally secure customer communications, which are in line with the corporate identity and marketing requirements, on and for any type of device.

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INTERACTIVE DOCUMENTS

Make it easier for your customers to do business with you: using interactive and process-controlled quotations, contracts, documents and forms. Infinica also provides support for a wide variety of digital signature subtypes out-of-the-box.

FIND OUT MORE

INNOVATIVE CCM PLATFORM

Use Infinica as the central platform for all your CCM application cases and benefit from:

  • Modern HTML5 web interfaces for interactive contracts, documents, quotations and forms
  • The innovative process designer for your communication processes
  • Batch, on-demand and interactive documents
  • Client-capable repository

FIND OUT MORE

INNOVATIVE CCM PLATFORM

  • Modern HTML5 web interfaces for interactive contracts, documents, quotations and forms
  • The innovative process designer for your communication processes
  • Batch, on-demand and interactive documents
  • Client-capable repository

FIND OUT MORE

Solution Overview

Icon Mobile Solutions
Solutions

Mobile
Solutions

Rely on mobile sales and flexible customer support – this is how to increase efficiency and reduce costs.
Icon Dokument Erstellung
Solutions

Document
Composition

Create and edit quotations, forms, contracts, responsive mails, and much more besides, in batch, on-demand and interactively.
Icon Customer Communication Management
Solutions

Customer Communication Management

Deploy the most modern and efficient processes available for customer communications and customer self-service scenarios.

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Clients