The Infinica Business Designer allows the design of templates in an easy and intuitive way and was developed especially for business users. Usability aspects for this user group were key drivers of the interface design. While this provides a low entry barrier for less experienced designers, it is still possible for advanced users to implement even very complex requirements.
The Infinica platform is a Customer Communication Management (CCM) platform based on open standards, and focuses on process-controlled document or form creation and editing. In this case, Infinica facilitates both mass creation in shadow processing and interactive rule-based document creation.
The interactive creation and editing of documents and forms is facilitated via the device-independent HTML5 interfaces provided by Infinica without any plug-ins.
The W3C standard used to describe the documents is XSL-FO. XPath is used as the query language and for the definition of rules. Our focus on these technologies guarantees the greatest possible level of supplier independence because countless resources, examples and documents are available on the internet and in book form.
It is very easy to integrate Infinica into existing IT architectures. The reason for this is a mature workflow engine which uses BPMN 2.0 Notation. What is more, this process approach facilitates a flexible response by any number of output channels, ranging from printers, electronic archives, email, and SMS to social media such as Facebook, Twitter and Whatsapp. With regard to the output channels, support is provided for a wide variety of output formats such as PDF, PDF/A, PostScript, AFP, responsive HTML5, as well as many others.
Document Composition: Create and edit quotations, forms, contracts, responsive mails, and much more besides, in batch, on-demand and interactively.
Customer Communication Management: Deploy the most modern and efficient customer communication processes and customer self-service scenarios available.
Customer Experience Management: Exploit the know-how you have in relation to your customers and create outstanding experiences.
Mobile Solutions: Rely on mobile sales and customer support scenarios to increase efficiency and reduce costs.