UPC Austria
Smart Document Flow at UPC Austria
Smart Document Flow at UPC Austria
After its takeover of Inode and merger with the company, UPC Austria, a multimedia provider, reorganized its document-related processes. The solution created with the aid of Infinica, a Vienna-based software firm, received the ECM Award 2010 in the category “Economic Efficiency”. Using Infinica’s solution, several hundred different types of documents are now being generated with complex rules. The company generates several thousand documents daily. The most important types of these documents include purchase orders, offers, informational letters, job orders and contracts.
Manfred Steinbichl, the head of IT at UPC, wanted to create a flexible, easily scalable solution for composing and outputting business documents.
Manfred Steinbichl, head of IT at UPC Austria: “The special challenge to us was to map acquisition in the processes and in document generation within a very short period of time.”
Documents had previously been composed transactionally via data from backend systems that had in fact been optimized for dynamic collection, processing and archiving of data, but which showed limitations in functions for business documents. For this reason, the IT team had to develop the desired formatting logic and output rules to handle this point. Triggering the various output channels posed a challenge. This frequently had to be programmed individually.
Michael Kristek, IT Deployment Manager at UPC Austria and project manager: “A modern and flexible system is now responsible for document composition and output management. This makes it much easier to carry out adjustments to changing processes and to perform administration of underlying IT components. Introducing the Infinica solution has made the entire process much more transparent.”