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Customer satisfaction is the most important thing

Our goal is to maximize customer satisfaction and build on the basic idea gained from it. Especially since customer service is the basis for long-term and sustainable cooperation. 

Important factors for increasing customer satisfaction are continuous optimization of the products offered, exchange of information about ongoing processes, consistent investments in the enhancement of the customer experience and individual customer care. 


With the help of INFINICA’s structured, integrative system, the catalogue creation is now completed in a few days, previously this process took three to four weeks. 
UTAH Informationsservice GmbH (Internorm Group)

Jürgen BuchingerBusiness Analyst & Process Engineer

Success Stories