Customer Communication Management

Deploy the latest customer communications processes and the most efficient customer self-service quotations.

COMMUNICATION PROCESSES

The Infinica platform facilitates innovative digital communication with your customers.

Create communications tailored to your customers’ needs through:

Consistent personalization of content based on existing customer data
The use of customer-specific output channels
The integration of social media channels in customer communications
The integrated approach through the wide variety of outputs channels

Customer Self-Service

Increase the involvement of your customers by using rights-controlled documents and forms.

Speed up processes – reduce costs:

By using electronic forms and interactive documents, you involve customers at an early stage
Use access rights to allow your customers to make decisions within the framework of the defined options
Fully automate processes – without any interaction with employees
Free up your employees for more intensive consultancy work

Solution Overview

Document Composition: Create and edit quotations, forms, contracts, responsive mails, and much more besides, in batch, on-demand and interactively.

Customer Communication Management: Deploy the most modern and efficient customer communication processes and customer self-service scenarios available.

Customer Experience Management: Exploit the know-how you have in relation to your customers and create outstanding experiences.

Mobile Solutions: Rely on mobile sales and customer support scenarios to increase efficiency and reduce costs.

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Document
Composition