Customer Experience Management
Make use of the knowledge you have concerning your customers: create outstanding experiences and increase the customer satisfaction rate.
Make use of the knowledge you have concerning your customers: create outstanding experiences and increase the customer satisfaction rate.
Together, Customer Communication Management and Customer Relationship Management give rise to an innovative and integrated offering for your powerful Customer Experience Management.
Bundle the strengths of CRM and Infinica’s CCM and offer innovative customer experiences:
Document Composition: Create and edit quotations, forms, contracts, responsive mails, and much more besides, in batch, on-demand and interactively.
Customer Communication Management: Deploy the most modern and efficient customer communication processes and customer self-service scenarios available.
Customer Experience Management: Exploit the know-how you have in relation to your customers and create outstanding experiences.
Mobile Solutions: Rely on mobile sales and customer support scenarios to increase efficiency and reduce costs.