CCM and CRM become CXM
Together, Customer Communication Management and Customer Relationship Management give rise to an innovative and integrated offering for your powerful Customer Experience Management.
Bundle the strengths of CRM and Infinica’s CCM and offer innovative customer experiences:
- CRM offers a 360 degree view of your customer data – but their functionality is limited when it comes to creating documents
- Your CRM system remains the single point of truth – supplemented to include the modules, templates, and communication processes provided by the Infinica CCM platform – for any output channel
- Infinica communication processes supplements the processes defined in the CRM system and integrate tasks in the central task list
- Infinica can be seamlessly integrated into all the usual CRM solutions
Document Composition: Create and edit quotations, forms, contracts, responsive mails, and much more besides, in batch, on-demand and interactively.
Customer Communication Management: Deploy the most modern and efficient customer communication processes and customer self-service scenarios available.
Customer Experience Management: Exploit the know-how you have in relation to your customers and create outstanding experiences.
Mobile Solutions: Rely on mobile sales and customer support scenarios to increase efficiency and reduce costs.